Creta Star Hotel

COVID-19 Update

Dear guests,

Keeping up with the latest information regarding the spread of the virus SARS-CoV-2 and COVID-19 disease in our country, we would like to inform you about the measures taken by our hotel concerning our personnel, with a high sense of responsibility, to protect our guests and our employees.

To begin with, Greece is ready to welcome travellers as of July 1st, taking all the precaution measures to keep everyone safe throughout the season. In the following link, you can find all the protocols that are applied in all kinds of transportation: https://travel.gov.gr/#/ and the PLF (Passenger Locator Form) link https://travel.gov.gr/#/form all travelers must complete until the day before entering the country, providing detailed information on their point of departure, the duration of previous stays in other countries, and the address of their stay while in Greece.

In our hotel, the following actions have been performed and measures have been taken, on the basis of both the crisis management procedure and the COVID-19 risk assessment that was held:

  • We enrolled in POSI SHIELD initiative which is a program for infection prevention and control that consists of the creation of hygiene and operation protocols, enforcement of personal protective equipment use, personnel training, creation of Prevention Team and introduction of POSI efficiency validation procedure.
  • All trips of employees (professional or leisure) of the company were suspended since the 26th of February 2020.
  • All personnel is trained in preventive measures and new operational standards according to our set protocols.
  • We have ceased physical meetings in our offices with suppliers - partners and if possible the meetings are carried out via technical means (Skype, Teams, etc.)
  • Access to non-employees of the hotel has been forbidden only critical suppliers (e.g. technicians), are allowed to enter the hotel with controlled access. In specific truck drivers do not enter the hotel building in any case. Documents are received and delivered to them using disposable gloves.
  • Hand sanitizers have been added to all areas of the HOTEL at key points for guests and personnel, especially those that are relatively remote from hand wash sinks.
  • Enhanced the frequency of cleaning and disinfection has been increased, with a greater emphasis on co-working spaces (toilets, changing rooms, staff cafeteria, meeting rooms, offices, etc.) but also on common equipment (scanners, computers, switches, desks, photocopiers, etc.).
  • We turned the cleaning of guest rooms into an option in the selection
  • We carry out room air-condition filters sanitation before every arrival
  • We introduced changes in our restaurants, buffets, in-room dining in order to meet distance keeping requirements
  • Reduced paper amenities in the guest rooms and reception

We developed a stay home procedure and our employees are encouraged not to come to work in case of perception of symptoms alike COVID-19 and to communicate with our doctor.

      • All employees were reinformed of best personal hygiene practices (handwashing, coughing sneezing on tissues to be discarded or at least on elbows, non-contact of hands with face, avoiding sharing objects).
      • We created and keep safety stock in personal protective equipment and cleaning chemicals
      • Finally, we keep traceability control of all employees on a daily bases.

What to Expect During Your Stay. Our zest to offer you a great stay is at the highest level, in addition to that your safety is our highest priority.  We are constantly following the latest local guidelines and global prevention best practices. We are ready to offer you a great stay but we need your cooperation in terms of Social Distancing.

Social Distancing is a required practice in our hotels' public settings. We’ve rearranged our lobby and other common areas to help in this direction. So, please be mindful of other guests and keep a 2-meter distance.

Masks and Other Protective Equipment. Our personnel wears masks while in public areas. There are places in our community you may need to apply for face protection.  We recommend bringing one with you. Or ask for one from our hotel’s front office.

Hotel Services and Amenities. For your safety, some services or amenities such as pool, spas, fitness centers, restaurants and daily housekeeping may be modified or suspended occasionally. You will be constantly informed.

Illness management. For your safety, our hotel reserves the right to ask for COVID-19 diagnostic testing upon arrival or during his stay according to the sampling plan or if contagious disease symptoms appear. In cases where sickness occurs during the stay, please notify the Front Desk staff.  A specialised health care professional will attend you. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics, we are entitled to employ precautionary measures within our judgment or as required by local authorities.

We are constantly following developments in the subject, the instructions of the relevant authorities of the state, ready to take immediate additional precautionary actions.

At your disposal for any information or additional clarification.

Voucher Policy

During these unpredicted hard times, the health and safety of our guests and staff remain our number one priority. High safety and hygiene measures are taken as part of our struggle to keep our properties safe for leisure.

As we are witnessing these unforeseen circumstances, we decided to follow the latest recommendations suggested by the Greek authorities to stay on top of this evolving situation.  So, we decided to share with you the following information, to keep you updated.

The Greek government, faced with the unprecedented turn of global events and further to similar initiatives of other EU countries, passed on the 13th of April 2020 a law that allows businesses in the travel industry to issue a voucher, lasting for 18 months from the issuing date, for guests who demand in written an immediate refund. The aforementioned voucher covers deposits for tourist services reported from the 25th of February 2020 to the 30th of September 2020.

Our hotel, after receiving in written your demand for refund, is obliged to reply within 30 days by providing the information about the 18-month voucher.

If you do not receive a reply after the deadline of 30 days, the hotel is obliged to proceed with the refund of your paid deposit.

Thank you for your understanding and support and we hope that soon we will be ready again to welcome you to Aegean Star Hotels.

Wishing you health and optimism, and we always remain at your disposal for any additional clarifications you may require.

WHERE ARE WE?MAP

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contact info

P.O.Box 21, 74100 Rethymno, Crete, Greece
Tel: +30 28310-71812
Fax: +30 28310-71791
Email: reservations@aegeanstar.com
ΜΗ.ΤΕ 1041K014A0121900

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